Live Answer Client Support
CERTIFIED, TRAINED TECHNICIANS
We Offer Multiple Support Options That Provide Access To Our Certified And Highly Trained Technicians
With your authorization the SYDNIC technicians can remote-in securely to your environment and be working in minutes. We pride ourselves on having a broad range of skills and experience on the team.
Managed Services Clients
Our managed services clients will benefit from our proactive monitoring tools(7x24x365) where we often have your issue resolved before you need to make a call. With our disciplined and proven on-boarding process, managed services clients can be supported within 2 days of contract signature.
- Ready to receive calls: (1-2 days)
- ProActive Monitoring Tool Setup
- Problem Mgmt System Setup
- Technician High Level Overview
- Detail technical assessment
- Critical environment documentation
- Monday - Friday 8-5
After Hours (Optional)