Live Answer Client Support

CERTIFIED, TRAINED TECHNICIANS

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We Offer Multiple Support Options That Provide Access To Our Certified And Highly Trained Technicians

With your authorization the SYDNIC technicians can remote-in securely to your environment and be working in minutes. We pride ourselves on having a broad range of skills and experience on the team.

Managed Services Clients

Our managed services clients will benefit from our proactive monitoring tools(7x24x365) where we often have your issue resolved before you need to make a call. With our disciplined and proven on-boarding process, managed services clients can be supported within 2 days of contract signature.

Onboarding

- Ready to receive calls: (1-2 days)

  • ProActive Monitoring Tool Setup
  • Problem Mgmt System Setup
  • Technician High Level Overview
- Understand the environment: (2 weeks)
  • Detail technical assessment
  • Critical environment documentation

Business Day

- Monday - Friday 8-5

After Hours (Optional)

− 7x24x365

Let SYDNIC be an extension of your team.

You Can Put Your Trust in Us

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